Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:

• "mpomex," "we," "us," "our" refers to the online betting and casino platform operated under the brand name mpomex and accessible at https://mpomex.cam.
• "User," "you," "your," "Player," "Member" refers to any individual who registers an account and uses the mpomex platform.
• "Account" refers to the personal account created by a User to access mpomex services, including deposits, withdrawals, and gameplay.
• "Services" refers to all online betting, casino gaming, lottery, and related entertainment offerings provided by mpomex.
• "Deposit" refers to any transfer of funds by a User into their mpomex Account via approved payment methods.
• "Withdrawal" refers to any transfer of funds from a User's mpomex Account balance to their designated bank account or e-wallet.
• "Bonus" refers to promotional credits, free bets, cashback, or other incentives offered by mpomex under specific terms and wagering requirements.
• "KYC" (Know Your Customer) refers to the identity verification process required by mpomex to comply with international anti-money laundering (AML) regulations and responsible gaming standards.
• "IDR" or "Rp" refers to Indonesian Rupiah, the official currency used for all transactions on the mpomex platform.

2. Eligibility Requirements

To register and use the mpomex platform, you must meet all of the following eligibility criteria. By creating an account, you represent and warrant that:

2.1 Age Requirement

You are at least 21 years of age. mpomex strictly prohibits underage gambling. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of all funds, winnings, and bonuses.

2.2 Legal Capacity

You possess the legal capacity to enter into a binding contract under the laws of your jurisdiction. You are not prohibited from entering into legally binding agreements, and you have not been declared legally incompetent or incapacitated.

2.3 Geographic Restrictions

While mpomex primarily serves players based in Indonesia, you acknowledge that online gambling laws vary by jurisdiction. You are solely responsible for ensuring that your use of mpomex services complies with the laws applicable in your country, state, province, or locality. mpomex does not guarantee the legality of its services in all jurisdictions and does not accept liability for users who access the platform from restricted territories.

2.4 Single Account Policy

You may register only one (1) account per person, per household, per IP address, and per payment method. Creating multiple accounts (commonly referred to as "multi-accounting") is strictly prohibited and will result in the closure of all duplicate accounts and forfeiture of any balances, winnings, and bonuses associated with those accounts.

2.5 Prohibited Persons

You are not an employee, contractor, or immediate family member of an employee of mpomex or any of its affiliated companies, game providers, or service partners. Employees and their relatives are prohibited from registering accounts or participating in gameplay on the platform.

3. Account Registration & Security

3.1 Registration Process

To register an account with mpomex, you must provide accurate, complete, and up-to-date personal information, including but not limited to your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to update this information promptly if any changes occur.

3.2 Account Verification (KYC)

mpomex is required by international regulations to verify the identity of all account holders. You must complete the KYC (Know Your Customer) verification process by submitting the following documents within 30 days of account registration:

• A clear, legible copy of your government-issued photo identification (KTP - Kartu Tanda Penduduk, passport, or driver's license);
• Proof of residential address (utility bill, bank statement, or government-issued document dated within the last three months); and
• A selfie photograph holding your identification document next to your face (for biometric verification).

Failure to complete KYC verification may result in restrictions on deposits, gameplay, and withdrawals. mpomex reserves the right to request additional documentation at any time to verify your identity, age, or payment methods.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login details with any third party. Any activity conducted through your account will be deemed to have been authorized by you, and you accept full responsibility for all transactions, bets, and withdrawals made using your account credentials.

If you suspect that your account has been compromised or accessed without your permission, you must notify mpomex customer support immediately at [email protected]. mpomex will not be liable for any losses arising from unauthorized account access if you fail to report the breach promptly.

3.4 Two-Factor Authentication (2FA)

mpomex strongly recommends enabling two-factor authentication (2FA) to enhance the security of your account. When 2FA is enabled, you will be required to provide a secondary verification code (sent via SMS or email) in addition to your password when logging in or making withdrawals.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

mpomex accepts deposits and processes withdrawals exclusively in Indonesian Rupiah (IDR). Approved payment methods include:

• Indonesian bank transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and BSI (Bank Syariah Indonesia);
• Indonesian e-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

All deposits must originate from a payment account registered in your own name. Third-party deposits (deposits made from an account not registered in your name) are strictly prohibited and will result in the immediate reversal of the deposit and potential account suspension.

4.2 Minimum & Maximum Deposit Limits

The minimum deposit amount is Rp 50,000 for bank transfers (BCA, BRI, BNI, Mandiri) and Rp 25,000 for e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). Maximum deposit limits vary by payment method and account verification status. Verified accounts may deposit up to Rp 50,000,000 per transaction via major banks.

4.3 Deposit Processing Times

Deposits via BCA, BRI, BNI, and Mandiri are typically credited to your mpomex account instantly. Deposits via CIMB Niaga, OCBC NISP, and Bank Danamon may take up to 15-30 minutes. E-wallet deposits (OVO, DANA, GoPay) are processed instantly. mpomex does not charge deposit fees, but your payment provider may impose transaction fees.

4.4 Withdrawal Policy

You may request a withdrawal at any time, provided that:

• Your account has completed full KYC verification;
• Your account balance meets the minimum withdrawal amount of Rp 100,000;
• All bonus wagering requirements have been fulfilled (if applicable); and
• The withdrawal is made to a bank account or e-wallet registered in your own name.

Withdrawal requests are subject to manual review and approval. Processing times vary by account tier:

• Bronze Members: 1-24 hours;
• Silver Members: 30 minutes;
• Gold VIP Members: 15 minutes.

First-time withdrawals may take up to 48 hours due to additional security checks. mpomex reserves the right to request additional verification documents before processing any withdrawal.

4.5 Anti-Money Laundering (AML) Policy

mpomex is committed to preventing money laundering and terrorist financing. All deposits must be wagered at least once (1x turnover requirement) before a withdrawal can be processed. If you deposit funds and request an immediate withdrawal without placing any bets, mpomex reserves the right to deduct a processing fee of up to 10% of the withdrawal amount to cover administrative and AML compliance costs.

5. Bonuses & Promotions

5.1 Bonus Terms

mpomex offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback offers, and referral bonuses. All bonuses are subject to specific terms and conditions, including wagering requirements, maximum bet limits, game contribution percentages, and expiration dates. You must read and understand the terms of each bonus before claiming it.

5.2 Wagering Requirements

Unless otherwise stated, all bonuses carry a wagering requirement (also known as a "rollover" or "playthrough" requirement) that must be fulfilled before any winnings can be withdrawn. Wagering requirements typically range from 20x to 35x the bonus amount. For example, if you receive a Rp 500,000 bonus with a 30x wagering requirement, you must wager a total of Rp 15,000,000 before the bonus and any associated winnings can be withdrawn.

5.3 Game Contribution

Not all games contribute equally toward fulfilling wagering requirements:

• Slots: 100% contribution;
• Live Casino (baccarat, roulette, blackjack): 20% contribution;
• Table Games (RNG-based): 10% contribution;
• Sports Betting: Contribution varies by odds (typically 100% for odds 1.50 or higher).

5.4 Bonus Abuse

mpomex reserves the right to void bonuses, cancel winnings, and close accounts if we detect bonus abuse, including but not limited to: using multiple accounts to claim the same bonus, placing opposite bets to meet wagering requirements with minimal risk, or colluding with other players to exploit promotional offers. All bonus terms are subject to interpretation by mpomex management, and all decisions are final.

6. Betting Rules & Game Conduct

6.1 Prohibited Activities

The following activities are strictly prohibited on the mpomex platform:

• Using automated betting software, bots, or scripts to place bets;
• Colluding with other players to fix outcomes or share information;
• Exploiting software bugs, glitches, or errors to gain an unfair advantage;
• Placing bets after the outcome of an event is already known (late betting);
• Engaging in arbitrage betting or syndicate play;
• Using VPNs, proxies, or other methods to disguise your true location;
• Sharing account credentials with third parties or allowing others to use your account.

Any violation of these rules will result in immediate account suspension, forfeiture of all funds and winnings, and potential legal action.

6.2 Bet Cancellation & Voiding

mpomex reserves the right to void or cancel any bet if:

• The bet was placed after the event had already started (unless live betting is explicitly offered);
• Incorrect odds were displayed due to a technical error;
• The outcome of the event was affected by fraud, match-fixing, or other illegal activity;
• The bet was placed in violation of these Terms and Conditions.

In the event of a voided bet, the stake will be returned to your account, but any potential winnings will be forfeited.

7. Responsible Gaming

mpomex is committed to promoting responsible gaming and protecting vulnerable players. We provide the following tools and resources to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits directly from your account settings;
• Session Time Limits: Enable reality check reminders every 30, 60, or 90 minutes;
• Self-Exclusion: Temporarily or permanently suspend your account for cooling-off periods;
• Professional Support: If you believe you have a gambling problem, contact support organizations such as Gamblers Anonymous or reach out to our customer service team for guidance.

For more information, please visit our dedicated Responsible Gaming page.

8. Limitations of Liability

To the fullest extent permitted by law, mpomex shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of or inability to use the mpomex platform;
• Technical failures, server downtime, or interruptions in service;
• Errors in game outcomes, payout calculations, or odds display;
• Unauthorized access to your account due to your failure to maintain account security;
• Loss of funds resulting from your violation of these Terms and Conditions.

mpomex provides its services on an "as is" and "as available" basis, without warranties of any kind, either express or implied. You agree that your use of the platform is at your own risk.

9. Account Termination & Suspension

mpomex reserves the right to suspend or terminate your account at any time, with or without notice, if:

• You violate any provision of these Terms and Conditions;
• You engage in fraudulent, abusive, or illegal activity;
• You fail to complete KYC verification within the required timeframe;
• Your account has been inactive for more than 12 consecutive months (dormant account);
• mpomex determines, in its sole discretion, that your continued use of the platform poses a risk to the integrity of our services.

Upon termination, any remaining account balance (excluding forfeited bonuses or disputed funds) will be returned to you after deducting any applicable fees or charges.

10. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which mpomex is licensed. Any disputes arising from or related to these Terms shall be resolved through binding arbitration, with the arbitration proceedings conducted in English.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against mpomex. All disputes must be brought on an individual basis.

11. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the mpomex website
• Operating Hours: Customer support operates in Western Indonesia Time (WIB, UTC+7)