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1. Introduction
mpomex ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at https://mpomex.cam and use our online betting and casino services (collectively, the "Platform").
By accessing or using the mpomex Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must not access or use our services.
This Privacy Policy applies to all users of the mpomex Platform, including visitors who browse without registering, registered members, and VIP account holders. We comply with international data protection regulations and industry best practices to ensure your information is handled responsibly and securely.
2. Information We Collect
mpomex collects various types of information to provide, maintain, and improve our services. The categories of information we collect include:
2.1 Personal Identification Information
When you register an account with mpomex, we collect the following personal information:
- Full Legal Name: As it appears on your government-issued identification;
- Date of Birth: To verify that you meet the minimum age requirement of 21 years;
- Email Address: For account communication, password resets, and promotional offers;
- Mobile Phone Number: For account verification, two-factor authentication (2FA), and customer support;
- Residential Address: Including street address, city, province, and postal code;
- Nationality and Country of Residence: To ensure compliance with geographic restrictions;
- Government-Issued ID: KTP (Kartu Tanda Penduduk), passport, or driver's license for KYC (Know Your Customer) verification.
2.2 Financial Information
To process deposits and withdrawals, we collect:
- Bank account details (account number, bank name, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and BSI;
- E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja;
- Transaction history, including deposit amounts, withdrawal amounts, and timestamps;
- Payment method preferences and default withdrawal accounts.
Note: mpomex does not store your complete bank account numbers or e-wallet passwords. Financial data is encrypted and processed securely through third-party payment gateways compliant with PCI DSS (Payment Card Industry Data Security Standard).
2.3 Gameplay and Betting Information
We automatically collect information about your gaming activity, including:
- Betting history (bets placed, amounts wagered, outcomes, winnings);
- Game preferences (sports betting, live casino, slots, togel lotteries);
- Session duration and frequency of play;
- Bonus claims and wagering progress;
- VIP tier status and loyalty points earned.
2.4 Technical and Device Information
When you access the mpomex Platform, we automatically collect technical data, including:
- IP Address: To detect your approximate geographic location and prevent unauthorized access;
- Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type (Chrome, Safari, Firefox), and screen resolution;
- Cookies and Similar Technologies: Session cookies, persistent cookies, web beacons, and local storage (see Section 5 for details);
- Log Files: Timestamps, page views, referral URLs, and clickstream data.
2.5 Communications and Support
If you contact mpomex customer support via live chat, email, or WhatsApp, we collect:
- The content of your messages and inquiries;
- Chat transcripts and email correspondence;
- Support ticket history and resolution status;
- Feedback and satisfaction ratings.
3. How We Use Your Information
mpomex uses your personal information for the following lawful purposes:
3.1 Account Management and Service Delivery
- To create, verify, and maintain your mpomex account;
- To process deposits, withdrawals, and financial transactions securely;
- To provide access to sports betting, live casino games, slots, and togel lottery services;
- To calculate and award bonuses, cashback, and VIP rewards;
- To enforce our Terms and Conditions and detect fraudulent activity.
3.2 Identity Verification and Compliance
- To verify your age and ensure you meet the 21+ age requirement;
- To conduct KYC (Know Your Customer) checks in compliance with anti-money laundering (AML) regulations;
- To prevent identity theft, fraud, and unauthorized account access;
- To comply with legal obligations and regulatory reporting requirements.
3.3 Customer Support and Communication
- To respond to your inquiries, complaints, and support requests;
- To send account-related notifications (password resets, transaction confirmations, security alerts);
- To provide 24/7 Indonesian-speaking support via live chat, email, and WhatsApp.
3.4 Marketing and Promotions
- To send promotional offers, bonus announcements, and special event notifications via email or SMS (only with your consent);
- To personalize your gaming experience based on your preferences and gameplay history;
- To conduct surveys, contests, and loyalty programs.
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting customer support.
3.5 Security and Fraud Prevention
- To monitor for suspicious activity, unauthorized access, and potential security breaches;
- To detect and prevent bonus abuse, multi-accounting, and collusion;
- To investigate disputes, complaints, and Terms of Service violations;
- To protect the integrity of our platform and ensure fair play.
3.6 Analytics and Service Improvement
- To analyze user behavior and gameplay patterns to improve our platform;
- To optimize website performance, load times, and mobile responsiveness;
- To develop new features, games, and payment methods based on user demand;
- To conduct research and generate anonymized, aggregated statistics.
4. Information Sharing & Disclosure
mpomex does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:
4.1 Service Providers and Business Partners
We share your information with trusted third-party service providers who assist us in operating the mpomex Platform, including:
- Payment Processors: To process deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other payment methods;
- Game Providers: Including Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, and others, to deliver casino games and slots;
- Identity Verification Services: To conduct KYC checks and verify government-issued identification;
- Customer Support Platforms: To manage live chat, email ticketing, and support inquiries;
- Cloud Hosting and Data Storage: To securely store your account data and transaction records.
All third-party service providers are contractually obligated to protect your information and use it only for the purposes specified by mpomex.
4.2 Legal and Regulatory Compliance
We may disclose your information to government authorities, law enforcement agencies, or regulatory bodies if required to do so by law, court order, subpoena, or legal process. This includes:
- Compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations;
- Responding to lawful requests for information from authorities;
- Protecting the rights, property, or safety of mpomex, our users, or the public;
- Enforcing our Terms and Conditions and investigating potential violations.
4.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email or a prominent notice on our website of any such change in ownership or control of your personal information.
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing, such as when participating in co-branded promotions or third-party loyalty programs.
5. Cookies & Tracking Technologies
mpomex uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device by your web browser.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic website functionality, login authentication, and security | Session (deleted when browser closes) |
| Performance Cookies | Collect anonymized data about how users interact with the website (page views, bounce rate, load times) | Up to 2 years |
| Functional Cookies | Remember your preferences (language, currency display, favorite games) | Up to 1 year |
| Advertising Cookies | Track your browsing behavior to deliver relevant promotional offers (only with consent) | Up to 90 days |
5.2 Managing Your Cookie Preferences
You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, disabling cookies may affect your ability to use certain features of the mpomex Platform, including login functionality and personalized game recommendations.
6. Data Security Measures
mpomex employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:
256-Bit SSL Encryption
All data transmitted between your device and our servers is encrypted using military-grade SSL/TLS protocols.
Secure Data Centers
Your information is stored on secure servers with 24/7 monitoring, redundant backups, and disaster recovery systems.
Two-Factor Authentication
Optional 2FA adds an extra layer of security to your account login and withdrawal requests.
Password Hashing
User passwords are hashed using bcrypt algorithms and never stored in plain text.
Regular Security Audits
Independent third-party security firms conduct penetration testing and vulnerability assessments quarterly.
Access Controls
Strict role-based access ensures only authorized personnel can view sensitive customer data.
Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
7. Data Retention
mpomex retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Active Account Data: Retained for the duration of your account's active status plus 5 years after account closure (to comply with financial regulations and dispute resolution);
- Transaction Records: Retained for a minimum of 7 years as required by anti-money laundering (AML) and tax laws;
- KYC Documentation: Retained for 5 years after account closure to comply with regulatory requirements;
- Marketing Communications: Retained until you opt out or request deletion;
- Support Chat Logs: Retained for 2 years for quality assurance and dispute resolution purposes.
After the applicable retention period, your personal information will be securely deleted or anonymized so that it can no longer be associated with you.
8. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
8.1 Right to Access
You have the right to request a copy of the personal information mpomex holds about you. To submit a data access request, contact [email protected] with "Data Access Request" in the subject line. We will respond within 30 days.
8.2 Right to Rectification
If any of your personal information is inaccurate or incomplete, you may update it directly through your account settings or by contacting customer support.
8.3 Right to Deletion (Right to Be Forgotten)
You may request the deletion of your personal information, subject to certain exceptions required by law (e.g., financial records, transaction history, and KYC documentation must be retained for regulatory compliance). To request account deletion, contact support with "Account Deletion Request" in the subject line.
8.4 Right to Restriction of Processing
You may request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of your data or object to our processing activities.
8.5 Right to Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format (e.g., CSV or JSON) for transfer to another service provider.
8.6 Right to Withdraw Consent
If we process your personal information based on your consent (e.g., marketing emails), you have the right to withdraw that consent at any time by clicking "unsubscribe" in any promotional email or contacting customer support.
Exercising Your Rights
To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will verify your identity before processing your request and respond within 30 days. Some requests may require additional time if they are particularly complex.
9. Third-Party Services
The mpomex Platform may contain links to third-party websites, including game provider sites, payment gateways, and affiliate partners. This Privacy Policy applies only to information collected by mpomex. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
mpomex strictly prohibits individuals under the age of 21 from registering an account or using our services. We do not knowingly collect personal information from minors. If we become aware that a user is under 21, we will immediately suspend the account, forfeit all funds and winnings, and delete any associated personal information.
If you are a parent or guardian and believe that your child has provided personal information to mpomex without your consent, please contact us immediately at [email protected] so we can take appropriate action.
11. Changes to This Policy
mpomex reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly.
We will notify you of significant changes by email (to the address registered with your account) or by displaying a prominent notice on our website. Your continued use of the mpomex Platform after changes have been posted constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:
- Email: [email protected]
- Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
- Live Chat: Available 24/7 on the mpomex website
- Operating Hours: Customer support operates in Western Indonesia Time (WIB, UTC+7)
Our Data Protection Officer will review your inquiry and respond within 30 business days.
Questions About Your Privacy?
Our customer support team is available 24/7 to answer any privacy-related questions. You can also explore our FAQ section or review our Terms and Conditions.